Frequently Asked Questions

Occasional Connoisseur

Find answers to our most frequently asked questions here. If you have a query not covered in this section by all means complete our online contact form and one of our team will contact you directly.

 

Online Orders

Answer:

Extremely secure.

We use two well respected online merchant account providers, namely “WorldPay” and “PayPal”.

At the final stage of the order process, just prior to being asked to enter your card details you are taken to the secure payment gateway of one of these two providers thereby enjoying the security and encryption that both employ.

Answer:

Using a promotional code is easy.

During checkout when you review your order prior to making payment you will see a box entitled “Promo Code”.

Simply enter your code here and if valid you will see confirmation text and an amendment to your order reflecting the terms of the promotion.

Delivery

Answer:

Our carrier will notify you by text message of the delivery date. If you are not at home when the carrier arrives, a card will be left. A second delivery will be attempted the day after. If the carrier is again unable to deliver, the carton(s) will be left at your local Post Office.

 

Answer:

Unfortunately not.  However, we are currently investigating the different regulations in each country regarding the purchase of alcohol (i.e. age and licensing laws).  Occasional Connoisseur intends to make all wines available internationally as soon as possible.

Returns

Answer:

We are terribly sorry to hear you’ve experienced a faulty/corked bottle of wine. Unfortunately wine is a natural product and as such faults do, albeit rarely, occur. However, here at The Occasional Connoisseur we will always refund, replace or recommend another wine for you, and there is no need to return the faulty/corked bottle.

Simply let our team know that you have received a faulty product (make sure to reference your order number) and we will get in touch to resolve this issue.

Answer:

Under our return policy we will accept and refund any unopened bottles, providing they are in a resalable conditions (i.e. the labels are intact and you provide your order number for cross reference purposes).

If you didn’t like the wine contact our offices and our knowledgeable and experienced staff will be more than happy to exchange your wine for something we think you’ll enjoy or give you a refund.

 

The World Is Our Vineyard
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© 2016 The Occasional Connoisseur Limited
Registered in England and Wales - 09996880
VAT Registration Number - GB235902021
Alcohol Wholesaler Registration Scheme
(AWRS) Number - XGAW00000105849
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